Exclusive Lanka Travels (Private) Limited
These Terms & Conditions apply to all travel services, tours, activities, transportation, accommodation, excursions, and customized travel arrangements provided by Exclusive Lanka Travels (Private) Limited.
By making a booking with us, you confirm that you have read, understood, and accepted these Terms & Conditions.
Exclusive Lanka Travels provides customized Sri Lankan travel experiences for local and international travelers, including:
Sri Lanka private tours
Customized travel itineraries
City and sightseeing tours
Cultural and heritage tours
Wildlife and national park tours
Jeep safaris
Whale and dolphin watching
Boat and river tours
Kayaking
Hiking and trekking
Cycling tours
Fishing
Bird watching
Camping
Surfing and water activities
Beach holidays
Hill-country tours
Tea plantation visits
Photography tours
Family holidays
Romantic holidays
Airport transfers
Hotel and accommodation arrangements
Private transportation
Adventure experiences
The services included in your trip will be clearly stated in your booking confirmation.
Our tours may include popular Sri Lankan destinations such as Colombo, Kandy, Sigiriya, Dambulla, Anuradhapura, Polonnaruwa, Nuwara Eliya, Ella, Yala, Udawalawe, Galle, Bentota, Mirissa, Hikkaduwa, Arugam Bay, Trincomalee, Jaffna, Kitulgala, Kalpitiya, Pasikuda, Horton Plains, Sinharaja, Knuckles, and Adam’s Peak.
Destinations and attractions may be changed or removed from an itinerary due to weather, road conditions, government restrictions, attraction closures, safety concerns, availability, or other circumstances beyond our reasonable control.
All bookings are subject to availability.
A booking becomes confirmed only after the required payment or deposit has been received and written confirmation has been provided by Exclusive Lanka Travels.
Customers must provide accurate information, including:
Full name
Passport details where required
Nationality
Travel dates
Contact information
Number of travelers
Accommodation requirements
Special requests
Flight information where applicable
Customers are responsible for ensuring that all information provided is accurate.
We specialize in creating tailor-made Sri Lanka holidays according to the customer’s interests, travel dates, preferred destinations, activities, accommodation requirements, and budget.
Once an itinerary has been confirmed, changes requested by the customer may result in additional charges.
Travel times shown in itineraries are estimates and may change because of traffic, road conditions, weather, local events, or other circumstances.
All prices are provided based on the services requested and availability at the time of booking.
Prices may vary depending on:
Travel dates
Number of travelers
Hotel category
Vehicle type
Activities
Seasonal rates
Entrance fees
Supplier charges
Availability
Requested itinerary changes
Any additional services or changes requested after confirmation may incur additional charges.
Payment requirements, deposits, balances, and payment deadlines will be communicated during the booking process.
Customers should make payments only through the official payment methods provided by Exclusive Lanka Travels.
For security reasons, customers should never send credit/debit card numbers, CVV numbers, PINs, passwords, or online banking credentials through WhatsApp, email, social media, or other unsecured communication channels.
Cancellation and refund conditions depend on the services included in the booking and the policies of the relevant hotels, airlines, transport providers, activity operators, tour suppliers, and other service providers.
Cancellation charges may apply depending on the date of cancellation.
Any applicable refund will be processed after deducting applicable cancellation fees, supplier charges, non-refundable payments, bank charges, and other costs.
The cancellation conditions applicable to your specific booking will be communicated during the booking process.
Customers may request changes to:
Travel dates
Destinations
Hotels
Activities
Transportation
Number of travelers
Tour itinerary
Changes are subject to availability and may result in additional charges.
Some services may not be changeable or refundable after confirmation.
Accommodation is subject to availability and the individual hotel’s terms and conditions.
Hotel facilities, room types, meals, check-in and check-out times, and other services are subject to the confirmed reservation.
If a confirmed hotel becomes unavailable, we may arrange suitable alternative accommodation of a similar standard where reasonably possible.
Transportation will be arranged according to the confirmed itinerary.
The exact vehicle shown in photographs or promotional material may not always be the vehicle provided. A suitable vehicle of similar standard may be substituted due to availability, maintenance, safety, or operational requirements.
Pickup and travel times may be affected by traffic, road conditions, weather, or unforeseen circumstances.
Activities including hiking, kayaking, cycling, fishing, surfing, camping, boat tours, wildlife tours, and other adventure experiences may involve physical activity and natural risks.
Customers must follow all safety instructions provided by guides, drivers, instructors, and activity operators.
Activities may be modified, postponed, or cancelled where weather, water conditions, safety concerns, or other circumstances make participation unsuitable.
Wildlife sightings cannot be guaranteed.
Animals move naturally and sightings depend on environmental and seasonal conditions.
National parks, forests, nature reserves, and other attractions operate under their own rules and regulations. Customers must follow instructions provided by park authorities and guides.
Whale and dolphin sightings cannot be guaranteed because marine animals move naturally.
Boat trips may be delayed, changed, or cancelled because of weather, sea conditions, safety concerns, or instructions from relevant authorities.
Where possible, we will assist customers with alternative arrangements.
Customers visiting temples, religious sites, historical monuments, and cultural attractions must respect local customs and regulations.
Appropriate clothing may be required at certain religious locations.
Photography restrictions may apply at certain sites.
International travelers are responsible for ensuring that they have valid passports, appropriate visas or entry authorization, and all required travel documents.
Customers should verify the latest Sri Lankan immigration and entry requirements before traveling.
Exclusive Lanka Travels may provide general travel information but does not guarantee visa approval or entry into Sri Lanka.
We strongly recommend that all travelers obtain suitable travel insurance before traveling.
Travel insurance should, where appropriate, cover:
Medical expenses
Emergency assistance
Trip cancellation
Baggage loss
Personal belongings
Travel delays
Adventure activities
Emergency evacuation
Customers agree to:
Provide accurate booking information
Arrive at agreed pickup locations on time
Follow instructions from guides and drivers
Respect Sri Lankan culture and local communities
Respect religious sites
Follow wildlife and national park regulations
Protect the natural environment
Take reasonable care of vehicles, accommodation, and equipment
Customers are responsible for determining whether they are medically and physically suitable for their chosen activities.
Some activities may require an appropriate level of physical fitness.
Customers should inform us in advance about relevant medical, mobility, dietary, accessibility, or other requirements.
Customers are responsible for their passports, money, luggage, electronic devices, valuables, and other personal belongings.
Exclusive Lanka Travels is not responsible for loss, theft, or damage to personal belongings except where liability cannot legally be excluded.
We will make reasonable efforts to operate tours according to the confirmed itinerary.
However, Exclusive Lanka Travels is not responsible for delays, cancellations, itinerary changes, or additional costs caused by circumstances beyond our reasonable control, including:
Severe weather
Floods
Natural disasters
Road closures
Traffic
Government restrictions
Strikes
Attraction or national park closures
Wildlife conditions
Airline delays or cancellations
Political or security events
Other unforeseen circumstances
Where possible, we will assist customers with reasonable alternative arrangements.
Customers should report any problem to Exclusive Lanka Travels as soon as possible while the relevant service is being provided.
We will make reasonable efforts to investigate the complaint and provide an appropriate solution.
Some services may be provided by independent third parties, including hotels, airlines, transport providers, safari operators, boat operators, activity providers, restaurants, guides, and other tourism suppliers.
Their individual terms, conditions, safety requirements, and cancellation policies may also apply.
Photographs or videos may occasionally be taken during tours and activities for operational or promotional purposes.
Customers who do not wish to appear in promotional materials should inform our team in advance.
We make reasonable efforts to ensure that information published on our website is accurate and up to date.
However, photographs, prices, destinations, hotels, activities, schedules, availability, and descriptions may change without prior notice.
The final services included in a customer’s booking are those stated in the booking confirmation.
Customer information will be handled according to the Exclusive Lanka Travels Privacy Policy.
Necessary customer information may be shared with hotels, transport providers, guides, activity operators, government authorities, immigration authorities, or other relevant suppliers when required to arrange the customer’s travel services.
Exclusive Lanka Travels welcomes local and international travelers.
We aim to provide professional, respectful, and equal service to all customers regardless of nationality, country of residence, race, or background.
All website content belonging to Exclusive Lanka Travels, including text, photographs, graphics, logos, designs, videos, and other materials, may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.
Exclusive Lanka Travels (Private) Limited may update these Terms & Conditions from time to time to reflect changes in our services, business practices, or applicable requirements.
The latest version will be published on this website.
Exclusive Lanka Travels (Private) Limited
Address: 514, Galle Road, Panadura, Sri Lanka
Email: info@exclusivelankatravels.com
Website:exclusivelankatravels.com
Phone: +94 77 776 0505
Discover the World, one Full Adventure at a Time!
1080 Brickell Ave - Miami
United States of America
info@travel.com
Travel Agency +1 473 483 384
Info Insurance +1 395 393 595
